Privacy Policy

1. About DanyMac

DanyMac IT Services provides IT support and technology solutions to individuals, businesses and organisations. This may include remote support, onsite support, computer services, networking, cybersecurity, cloud services, data and backup assistance, consulting and related technology services.

2. Information We May Collect

Depending on how you interact with DanyMac, we may collect information such as your name, email address, telephone number, WhatsApp contact details, business information, service requirements, support requests, booking information and other information that you voluntarily provide.

3. Information Submitted Through the Website

Information submitted through contact forms, support forms, ticket requests, quotations, account registration or other website features may be used to respond to your request and provide the relevant service.

4. How We Use Personal Information

DanyMac may use personal information to provide and manage IT services, respond to enquiries, create and manage support tickets, communicate with customers, process bookings, administer customer accounts, provide quotations, process transactions and improve our services and website.

5. Customer Accounts and Support Tickets

Where the website provides customer accounts or support ticket functionality, relevant information may be stored so that DanyMac can manage service requests, communicate with customers and provide support.

6. Communication

We may communicate with customers by email, telephone, WhatsApp or other contact methods provided by the customer. These communications may relate to enquiries, bookings, support tickets, quotations, service updates, payments or other legitimate business purposes.

7. Technical and Website Information

Our website and hosting systems may automatically process technical information such as IP addresses, browser information, device information, access times and website usage information for security, troubleshooting, performance and operational purposes.

8. Sharing Information With Service Providers

DanyMac may use trusted technology and service providers to operate the website, hosting, databases, email delivery, payment processing or other business systems. Information may be shared with such providers where reasonably necessary to provide the requested service or operate our business.

9. Third-Party Services

Our website or services may interact with third-party platforms, software providers, manufacturers, cloud services, payment providers, internet service providers or other technology providers. Those third parties may have their own privacy policies and terms.

10. Data Security

DanyMac takes reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention of Information

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and support records, comply with legal obligations, resolve disputes and protect legitimate business interests.

12. Customer Rights

Subject to applicable law, customers may request access to, correction of or information about personal information held by DanyMac. Requests should be made using the contact details provided below.

13. POPIA

DanyMac aims to process personal information responsibly and in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act (POPIA), where applicable.

14. Cookies and Similar Technologies

The website may use cookies or similar technologies where necessary for functionality, security, preferences, analytics or other legitimate website operations. Your browser may allow you to manage certain cookie settings.

15. Children's Information

DanyMac does not intentionally seek to collect personal information from children through the website. If information has been submitted unintentionally, a parent or guardian may contact us to request appropriate action.

16. Changes to This Privacy Policy

DanyMac may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version published on this website will apply to future use of the website, subject to applicable law.

17. Contact Details